Improvement is inevitable when attention is attracted to:
Too many enquiries that can't be resolved first time
Too much rework
Too many complaints
Too many things not in your control
Process steps with long processing times
Excessive delays between steps
Excessive checking
Steps with high inventory
Supply chain issues
“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
